Task 01
Search for Sandwich & add to cart, handle promotional pop-ups
Total Friction: 8 / 15
Eval 1: 5 | Eval 2: 5 | Eval 3: 8
Task 02
Change payment method & tip, verify final total price
Total Friction: 9 / 21
Eval 1: 8 | Eval 2: 8 | Eval 3: 7
Task 03
Contact customer service, find live agent & phone number
Total Friction: 10 / 15
Eval 1: 10 | Eval 2: 8 | Eval 3: 5